购买Pro套餐后7天内申请退款，客服邮箱无回应。If you request a refund within 7 days after purchasing the Pro Plan, customer service will not respond via email.
韩
韩欣艺
operating steps ：
- On July 23,2026, I purchased the Chatbox AI Pro package via WeChat Pay (Order No.: LtigYCrlis104041Tw62V0HYre21pp0).
- After purchase, you found that you selected the wrong plan and have never used the service (usage: 0).
- In accordance with the official refund policy (refunds are available within 7 days of purchase), I submitted a refund request to the customer service email hi@chatboxai.com on July 23.
- As of July 24, no manual response has been received for over 24 hours. I have also tried using the alternative email address support@florate.io, but there was still no reply.
facility information ：
· Device: iPhone
· Purchase Channel: WeChat Pay
· Payment Merchant: Mediocre, LLC
· Merchant Order Number: LtigYCrlis104041Tw62V0HYre21pp0
· Transaction Number: 4200003107202607235272313418
problem description ：
I fully meet the 7-day refund policy stated on the official website and have not used any services. However, I was unable to reach customer support for two consecutive days and am concerned about missing the refund deadline due to their unavailability. Please verify and process the refund promptly upon seeing this report. For further information, please contact me at any time. Thank you.
操作步骤：
- 我于2026年7月23日通过微信支付购买了Chatbox AI Pro套餐（订单号：LtigYCrlis104041Tw62V0HYre21pp0）。
- 购买后发现选错了套餐，且从未使用过该服务（使用量为0）。
- 根据官网退款政策（购买后7天内可申请退款），我于7月23日向官方客服邮箱 hi@chatboxai.com 发送了退款申请。
- 截止目前（7月24日），已超过24小时未收到任何人工回复。我同时尝试了备用邮箱 support@flora
设备信息：
· 设备：iPhone
· 购买渠道：微信支付
· 收款商户：Mediocre, LLC
· 商户单号：LtigYCrlis104041Tw62V0HYre21pp0
· 交易单号：4200003107202607235272313418
问题描述：
我完全符合官网公示的7天退款条件，且未使用任何服务。但连续两天联系官方无果，担心因客服失联导致错过退款时效。请官方人员看到后尽快核实并处理退款。如需更多信息，请随时联系我，谢谢。
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